This policy is provided in addition to your rights under the Australian Consumer Law (ACL). Chemteq is committed to ensuring you are satisfied with your purchase. Please review the information below to understand your rights and our obligations. All returns must be processed through the original method of purchase.

Chemteq will accept returns and offer a refund (to the original payment method), replacement, or exchange (where available) if the product: Is faulty or not of acceptable quality Is not fit for its intended purpose Does not match the description or sample provided To be eligible, you must provide a valid invoice, order number, or other proof of purchase. Please notify us within 7 days of receiving your order and include: Your order number A description of the issue Clear photos (where applicable) If the issue is confirmed, Chemteq will cover the return shipping costs.

Refunds are not offered for change-of-mind purchases, except where required by law. At Chemteq’s discretion, we may offer a store credit or exchange provided that: The item is unused and in resalable condition The item is returned in its original packaging Return shipping costs for change-of-mind returns are the customer’s responsibility, and original shipping charges are non-refundable. Credits or exchanges will be processed once the item has been received and inspected.

To request a return, please email sales@chemteq.com.au with: Your order number Details of the issue Photos (if applicable) Returns must be approved before items are sent back.